Call me old fashioned but when I make any sizable purchase, there are several criteria that need to be met before I continue. First, is the item one of actual quality? Second, what is the company like and how are they to work with? Also, what is my experience like? Do they make me feel valued or am I just a number to them?
After spending a week or so in the 2024 Genesis GV70 followed by a few more days in the 2024 Genesis GV80 I feel confident in stating that Genesis does indeed produce vehicles of high quality. I would be quite comfortable and have peace of mind in purchasing anything they are producing and putting their name on. They make excellent products.
What about my dealership experience? Just because I like a product doesn’t necessarily mean I will choose to do business with a specific dealership. In this day and age we all have numerous options and I’m a firm believer in utilizing that. With these vehicles I was fortunate to work with Genesis Of Spring. I say fortunate because that’s exactly how I felt.
From the moment you step foot into their brand-spanking new standalone showroom which is not only the first of its kind in Texas but 1 of only 10 anywhere in the United States(conveniently located at 45 & Louetta), you’re welcomed into a realm of luxury and professionalism that sets a new standard for car buying experiences.
SHOWROOM & SALES
First and foremost, the staff at Genesis Of Spring under both Paul Peebles and Sales Manager Paul Clos epitomize customer service at its finest. Their team is not only knowledgeable about the Genesis lineup (thank you to Seth Cortez for the follow up tutorials) but also passionate about ensuring each visitor finds the perfect vehicle to match their needs and desires. From the friendly receptionists to the experienced sales advisors, every interaction is characterized by genuine care and attention to detail.
One of the most remarkable aspects of Genesis Of Spring is their commitment to transparency and integrity. Unlike some dealerships that I’ve experienced in the area (not going to name names) that prioritize sales quotas over customer satisfaction, the staff at Genesis Of Spring operates with honesty and sincerity at the forefront.
Furthermore, the showroom itself is a testament to sophistication and elegance. With over 115 new vehicles on site, every Genesis model on display is showcased with meticulous attention to detail, allowing customers to explore and appreciate the craftsmanship that defines the brand. Whether you’re interested in the refined luxury of the G90 or the exhilarating performance of the GV70, Genesis Of Spring offers an immersive environment where you can envision yourself behind the wheel of what may just be your dream car.
SERVICE DEPARTMENT
While Genesis Of Spring excels in providing an exceptional car buying experience, their commitment to excellence extends far beyond the showroom floor. Their service department stands as a modern beacon of reliability and professionalism, offering customers a level of care and expertise that sets them apart from many in the automotive industry.
From routine maintenance to complex repairs, the service department operates with precision and proficiency. Staffed by highly trained technicians such as Service Advisor Clay Nedbal who specialize in Genesis vehicles, they possess an intimate understanding of the intricacies of each model, ensuring that every service appointment is conducted with the utmost skill and attention to detail.
One of the more outstanding aspects of the entire dealership is their dedication to customer satisfaction. According to Nedbal they have adopted the corporate policy of “Son-nim” (I admit I had to look the definition of this term up). Son-nim is a Korean term that translates as “honored guest”. Clay continues “We recognize that your time is valuable, which is why we strive to provide prompt and efficient service without compromising on quality. Whether you’re scheduling a routine oil change or addressing a more significant issue, you can trust that your vehicle will be handled with the care and expertise it deserves”. It’s their twist on “The Golden Rule”.
In addition to their exceptional service offerings, they also provide convenient amenities to enhance your service experience. From complimentary loaner vehicles to a comfortable waiting area equipped with complimentary refreshments and Wi-Fi, they strive to make your visit as convenient and enjoyable as possible. If that isn’t enough Clay went on to say that if it fits the customer’s schedule better they will happily arrange to not only pick the customer’s car up in person but they will also bring the courtesy car with them! The entire experience is white glove service!
GENESIS
For those who are still unfamiliar with Genesis as a brand, they started in 2015 as the luxury vehicle division of Hyundai, Genesis embarked on a mission to disrupt the traditional luxury car landscape dominated by manufacturers originating in England and Germany.
Despite its relatively recent inception, Genesis swiftly carved out a distinct identity defined by unwavering commitment to redefining luxury. Eschewing reliance on brand heritage alone, Genesis instead champions modern design and exceptional value propositions, propelling it into the upper echelons of the luxury automotive sphere.
Central to Genesis’s allure is its emphasis on design excellence. With a model portfolio comprising sedans such as the G70, G80, and G90, alongside SUVs like the GV70 and GV80, Genesis vehicles boast sleek exteriors characterized by clean lines, bold proportions, and striking styling cues that captivate onlookers at every turn.
Step inside one of these models, and you’re enveloped in an atmosphere of opulence and refinement. Premium materials, exquisite craftsmanship, and an array of cutting-edge features converge to create an ambiance of luxury, elevating the driving experience to new heights of comfort and sophistication.
Performance is equally paramount in Genesis’s pursuit of automotive excellence. Whether it’s the spirited agility of the G70 sport sedan or the serene ride quality of the GV80 luxury SUV, Genesis models deliver a harmonious balance of power, precision, and refinement, ensuring an exhilarating driving experience tailored to the discerning tastes of luxury car enthusiasts.
Both Genesis Of Spring and Genesis the manufacturer transcend their origins as newcomers to emerge as true disruptors in the luxury car market. With a rich history, a commitment to innovation, and an unwavering focus on customer satisfaction, Genesis is not just a brand—it’s a driving force reshaping the future of luxury automobiles.